CTO Forum

RETHINK OPERATIONS / Scaling Excellence with Seamless Operations

RETHINK OPERATIONS / Scaling Excellence with Seamless Operations

August 12 and 13, 2021

With the industry leaders like Amazon, Adidas, and Tesla, new operational excellence standards have been set and so are the consumer expectations. Any organization serious about their greatness can’t afford to ignore operational innovations like Amazon Prime, Adidas’ localized speed factories, and Tesla’s overnight software updates to deliver new features to customers. 

How can any organization possibly lead their customers to delightful experiences without extraordinary operational excellence? Any excuse, no matter how brilliant, is not acceptable for delivering awful experiences to paying customers. 

Leaders must reimagine their entire business and technology operations, rebuilding for reliable, repeatable, consistent and scaled excellence. Good processes and systems make sure that the right actions are taken at the right time to meet your company’s goals. These are the foundation of a company’s operating (and business) system and can either block or improve performance. How do excellent operating systems work? How do you design them? 

Topics include: Managing global supply chains, high-performance operating systems, how to get the most out of people, and human resource systems for operating environments. Digital Operations: intelligence and automation ensuring customer-centric digital experiences. Mapping end-to-end customer strategy including services, support, and maintenance

Seemantini Godbole
Lowe's Companies

Adam Smith
FedEx Services

John Hinshaw
HSBC

Dr. Hau L. Lee
Stanford University

Phillips 66 SVP, Chief Digital & Administrative Officer Zhanna Golodryga

Zhanna Golodryga
Phillips 66

Shawn Behounek
Phillips 66

Stephan Schenk
TD Bank

Laura Shapira Karet
Giant Eagle

Kirk Ball
Giant Eagle

MEMBERS - PLEASE LOGIN TO REVIEW THE UNABRIDGED AGENDA
August 12
10:40 – 11:00 AM EDT
MODULE 4 INTRODUCTION
11:00 AM – 1:00 PM EDT
Lecture, Case Study, Workshop
1:30 – 3:30 PM EDT
Lecture, Case Study, Workshop
4:00 – 6:00 PM EDT
INDUSTRY CASE STUDIES & Q&A
Seemantini Godbole
EVP & Chief Information Officer, Lowe’s Companies, Inc.
Adam Smith
Chief Technology Officer, FedEx Services
John Hinshaw
Group Chief Operating Officer, HSBC
 
6:00 PM EDT
Adjourn
August 13
11:00 AM – 1:00 PM EDT
Lecture, Case Study, Workshop
1:30 – 3:30 PM EDT
Lecture, Case Study, Workshop
Dr. Hau L. Lee
Thoma Professor of Operations, Information & Technology, Stanford Graduate School of Business
4:00 – 6:00 PM EDT
INDUSTRY CASE STUDIES & Q&A
 
Zhanna Golodryga
Senior Vice President and Chief Digital and Administrative Officer, Phillips 66
Shawn Behounek
General Manager, Digital Strategy, Architecture & Analytics, Phillips 66
Stephan Schenk
Executive Vice President & Head of Shared Services, TD Bank
Laura Shapira Karet
Chief Executive Officer, Giant Eagle
Kirk Ball
Executive Vice President & Chief Technology Officer, Giant Eagle
6:00 – 6:20 PM EDT
MODULE 4 RECAP
6:20 PM EDT
Adjourn
Lectures and Case Study Segments Presented by Distinguished Faculty.

The Digital Transformation Flywheel: OPERATIONS
In this session, learn how leaders are successfully transforming operations through reliable, repeatable, and scalable digital models leveraging real-time insights and analytics; how fundamental operational agility is created through integrated service and smart process management techniques; how optimization of global supply chains has delivered marked increase in business opportunities and value; and more.

The Digital Transformation Flywheel Customers Operations Strategy Technology Culture Data