RETHINK OPERATIONS / Scaling Excellence with Seamless Operations

With the industry leaders like Amazon, Adidas, and Tesla, new operational excellence standards have been set and so are the consumer expectations. Any organization serious about their greatness can’t afford to ignore operational innovations like Amazon Prime, Adidas’ localized speed factories, and Tesla’s overnight software updates to deliver new features to customers. 

How can any organization possibly lead their customers to delightful experiences without extraordinary operational excellence? Any excuse, no matter how brilliant, is not acceptable for delivering awful experiences to paying customers. 

Leaders must reimagine their entire business and technology operations, rebuilding for reliable, repeatable, consistent and scaled excellence. Good processes and systems make sure that the right actions are taken at the right time to meet your company’s goals. These are the foundation of a company’s operating (and business) system and can either block or improve performance. How do excellent operating systems work? How do you design them? 

Topics include: Managing global supply chains, high-performance operating systems, how to get the most out of people, and human resource systems for operating environments. Digital Operations: intelligence and automation ensuring customer-centric digital experiences. Mapping end-to-end customer strategy including services, support, and maintenance.