CTO Forum

RETHINK OPERATIONS / Scaling Excellence with Seamless Operations

RETHINK OPERATIONS / Scaling Excellence with Seamless Operations

August 12 and 13, 2021

With the industry leaders like Amazon, Adidas, and Tesla, new operational excellence standards have been set and so are the consumer expectations. Any organization serious about their greatness can’t afford to ignore operational innovations like Amazon Prime, Adidas’ localized speed factories, and Tesla’s overnight software updates to deliver new features to customers. 

How can any organization possibly lead their customers to delightful experiences without extraordinary operational excellence? Any excuse, no matter how brilliant, is not acceptable for delivering awful experiences to paying customers. 

Leaders must reimagine their entire business and technology operations, rebuilding for reliable, repeatable, consistent and scaled excellence. Good processes and systems make sure that the right actions are taken at the right time to meet your company’s goals. These are the foundation of a company’s operating (and business) system and can either block or improve performance. How do excellent operating systems work? How do you design them? 

Topics include: Managing global supply chains, high-performance operating systems, how to get the most out of people, and human resource systems for operating environments. Digital Operations: intelligence and automation ensuring customer-centric digital experiences. Mapping end-to-end customer strategy including services, support, and maintenance

Kimberly H. Johnson
Fannie Mae

John Hinshaw
HSBC

Dr. Hau L. Lee
Stanford University

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August 12
10:40 – 11:00 AM EDT
MODULE 4 INTRODUCTION
11:00 AM – 1:00 PM EDT
Lecture, Case Study, Workshop
1:30 – 3:30 PM EDT
Lecture, Case Study, Workshop
4:00 – 6:00 PM EDT
INDUSTRY CASE STUDIES & Q&A
Kimberly H. Johnson
Executive Vice President & Chief Operating Officer, Fannie Mae
John Hinshaw
Group Chief Operating Officer, HSBC
Additional Speakers TBA

6:00 PM EDT
Adjourn
August 13
11:00 AM – 1:00 PM EDT
Lecture, Case Study, Workshop
1:30 – 3:30 PM EDT
Lecture, Case Study, Workshop
Dr. Hau L. Lee
Thoma Professor of Operations, Information & Technology, Stanford Graduate School of Business
4:00 – 6:00 PM EDT
3 INDUSTRY CASE STUDIES & Q&A

Speakers TBA
6:00 – 6:20 PM EDT
MODULE 4 RECAP
6:20 PM EDT
Adjourn
Lectures and Case Study Segments Presented by Distinguished Faculty.

The Digital Transformation Flywheel: OPERATIONS
In this session, learn how leaders are successfully transforming operations through reliable, repeatable, and scalable digital models leveraging real-time insights and analytics; how fundamental operational agility is created through integrated service and smart process management techniques; how optimization of global supply chains has delivered marked increase in business opportunities and value; and more.

The Digital Transformation Flywheel Customers Operations Strategy Technology Culture Data