2023 SUMMIT / Continuation of Six Series 1: Designing the Digital Transformation Flywheel
November 2 and 3, 2023
2023 SUMMIT – Rethink Digital Six Series 1
Ritz Carlton Hotel – Half Moon Bay, California
The 2023 Summit will take place in Half Moon Bay at the Ritz Carlton Hotel and is the continuation of the Six Series 1: Designing the Transformation Flywheel. During this two-day RETHINK DIGITAL SUMMIT, we will dig deeper into the initial core series to refresh and fine tune our ‘Digital Transformation Flywheel’ template. During this summit, we will cover:- RETHINK CUSTOMERS®
- RETHINK STRATEGY
- RETHINK CULTURE
- RETHINK OPERATIONS
- RETHINK DATA
- RETHINK TECHNOLOGY
Dr. Ranjay Gulati
Harvard Business School
Dr. Ramon Casadesus-Masanell
Harvard Business School
Dr. Morten T. Hansen
University of California, Berkeley
Dr. Serguei Netessine
University of Pennsylvania, Wharton School
Dr. Avi Goldfarb
University of Toronto
Dr. Stefan H. Thomke
Harvard Business School
To Be Announced
All times are listed as Pacific Time.
The Digital Transformation Flywheel: Customers
In this session, learn how leaders actively develop customer-centric organizations to deliver optimal customer engagement; How human-centered design transforms customer experience; How leveraging behavioral insights empowers customers to personalize their experience throughout multiple digital channels and devices; How a well-crafted transparency strategy can foster trust and become a powerful leadership tool; and more.